Customer Service
Placing an Order
How to Order
Listed below are four different methods to order our products:
- Web
This is the easiest way, since you are already on the site. Simply find the product you'd like to order, add it to the shopping cart and follow the prompts.
- Phone
If you are calling from the United States, call us toll-free at 1-800-342-0454. International customers, please call us at 1-410-494-4994. Our customer service representatives would be happy to assist you Monday through Friday, from 8:30 a.m. to 5:30 p.m. ET. They will help take your order and assist you in any way. Please have your credit card or P.O. number handy. - Fax
You can send a fax to 1-410-494-0515. Please send your fax to the attention of customer service. - Mail
You can always send in your order by mail to the following address:
Data Trace Publishing Company
P.O. Box 1239
Brooklandville, MD 21022 - International Orders
Product can be purchased all over the world from this site or from Eurospan. Please consider placing your order with this distributor if you live outside the United States and Canada. Discounts and special offers appearing on this website are not honored by Eurospan.
International customers: Payment by wire transfer must include all transaction and exchange fees, including those charged by the customer’s own financial institution and any intermediary financial institution employed by the customer’s original bank to complete the transfer. The funds deposited into our account must pay the invoice in full.
Exclusive Distributor for UK, Europe, Middle East, Africa, Asia-Pacific, Latin America and the Caribbean.
Eurospan Group
3 Henrietta Street
London WC2E 8LU
United Kingdom
Trade Orders & Enquiries:
Tel: +44 (0) 1767 604972
Fax: +44 (0) 1767 601640
Email: eurospan@turpin-distribution.com
Individual Orders: www.eurospanbookstore.com/datatrace. Individuals may also order using the contact details above
For Further Information:
Tel: +44 (0) 207 240 0856
Fax: +44 (0) 207 379 0609
Email: info@eurospangroup.com
Security Guarantee
We care about our customers. That means anytime you place an order on our website (or by any other means), we guarantee that what you are sending us is safe.
Internet-standard SSL (Secure Sockets Layer) protocol is used from end to end by the server that hosts our shopping cart. They encrypt the transmission of all credit card and personal customer information. When you're on a secure page, the address bar displays a lock, and the URL starts with "https".
Data Trace uses a private, one-of-a-kind key to decode all encrypted information. During this encryption process, the information that you are sending us is scrambled into small bits of code. These bits can not be understood or read until we unscramble them.
We ALWAYS keep our employees up to date with our security and privacy practices. You may see our privacy policy for more details.
In addition, please send all questions about the safety of ordering online at Data Trace directly to our webmaster.
Payment Options
There are four means of payment that we accept here at Data Trace.
- Credit Cards
Data Trace accepts American Express, Visa, Mastercard, and Discover. - Purchase Orders (PO's)
- The PO can be attached to a mailed or faxed order form, or included in an online order or telephone order.
- If you order with a PO number online, make sure to enter the name of your institution in the appropriate blank on the form. Please do not send an additional or duplicate copy by fax or mail.
- Checks and Money Orders
- For online orders, we can not accept checks or money orders.
- Please make all checks and money orders payable to Data Trace Publishing Co.
- All checks must be drawn on a U.S. bank and payment must always be in U.S. dollars.
- Please remember to add the appropriate shipping and handling costs to your order.
- All Maryland orders must add 6% sales tax.
Sales Tax
All orders placed by residents in the state of Maryland must be charged Maryland sales tax. This is required by Maryland State Law. Similar requirements are in place for the states of California and New York. (Shipping and handling charges are not taxed).
If you have a tax exemption number and you are located in one of the above states, please give that number when you place your order.
Shipping Options
Please indicate whether your delivery address is residential or commercial when you place your order. This way, our warehouse and UPS will be sure to handle everything correctly. Unfortunately, we cannot deliver to post office boxes, so make sure a complete street address is filled out. If there is not a street address, products will be shipped via USPS and delivery times will vary.
Continental U.S.
Standard shipping (UPS Ground) delivery time is 3-4 business days processing and shipping time. Shipping time depends based on where the order is going. An order shipped from our warehouse may take up to six business days depending on final destination. East Coast and Mid-Atlantic deliveries may arrive sooner.
Shipping and handling charges are different with each product. Please see your Shopping Card for quotes.
Rush shipping receives priority processing: Orders placed by 2 p.m. EST during the business week will be processed right away, and rush orders received after that time will be processed by 10 a.m. EST the following business day. The time of shipping depends on which rush method you choose. Please call us for rates.
Please note: If you order titles that have different availability dates (i.e., one or more of the titles you ordered is backordered, we will ship each backordered title by standard shipping when it becomes available.
For International Shipping, please see the information under International Orders above.
Pre-Orders
A backorder or pre-order is an order that is placed while a book is still in press or while a book is being reprinted. If an order for a book in press is placed, you may not receive the book for several months. (You can check the availability date of a book by finding its page in the online store.)
If you have chosen to pay for the book by a credit card or with a purchase order, your account will not be charged until the book is shipped. However, what if the price of the book goes up?
Do not worry about it: All titles you order will be billed at the earlier price at the time your order is received by us. That means that if the price of a book in press goes up after you've already ordered it, you'll still be billed at the lower price. That is our guarantee.
Any other questions? E-mail customerservice@datatrace.com.
Claiming Discounts
- Always remember, you have to read the fine print!
- Discounts in print and online can not be combined with any other offer (unless noted otherwise).
- Some discounts are only offered online.
- Discounts apply to U.S. customers only (unless noted otherwise).
Quantity Pricing
Data Trace offers discounts on quantity purchases. The discounts on the quantities listed below are available on multiple purchases of one title but are not available on the total quantity of an assortment of titles.
|
Quantity Discounts |
|
|
20-49 copies |
10% off |
|
50-99 copies |
20% off |
|
100-499 copies |
30% off |
|
500+ copies |
40% off |
If you would like to make a bulk purchase, contact our Customer Service Department at 1-800-342-0454 or customerservice@datatrace.org.
Return Policy - for Hardcopy Books and Videos Risk-Free Ordering
We want you to be 100% satisfied with your order. Therefore we offer you a 30-day trial period for books and videos, unless otherwise noted.
At any time during those 30 days, you may return the book(s) or video(s) for a full refund or credit of the purchase price, minus the shipping and handling costs.
Return Policy for eBooks and Downloadable Products
All sales of eBooks and other downloadable products are final, due to the non-refundable format of these products.
Follow these easy instructions to return a purchase:
- Make sure the item is in a condition where it can be resealed. We cannot refund or credit returned books or videos that are marked or damaged. Please rewind all videos.
- Please enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book or video. This way, we can issue the proper credit or refund.
- Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postage-paid to:
Data Trace Publishing Co.
Returns Department
110 West Road
Suite 227
Towson, MD 21204
Defective Books or Videos
Defective books or videos may be sent back for replacement or full credit. They must be reported and returned within 30 days (15 days for videos) of the invoice date. To report a defective book or video to our Customer Service Department, call 1-800-342-0454, fax 1-410-494-0515, or e-mail customerservice@datatrace.org.
Returns from Booksellers
Booksellers must request permission to return books. Requests must be made in writing and faxed to 410-494-0515 or you can send it to:
Customer Service Department
Data Trace Publishing Co.
P.O. Box 1239
Brooklandville, MD 21022
- Returns for full credit must be requested within six months of the original invoice date. Partial credit will be issued for books returned six months or more after the invoice date. Any returns received after one year of the invoice date will not be accepted. Defective books must be reported and/or returned within 30 days of the invoice date.
- All books returned for credit must be sent postage-paid to our warehouse (see the returns address listed above). A packing list, copy of the original invoice, and written authorization must be enclosed. Full credit will not be issued for books returned in damaged or used condition, for books with price markings, or for books removed from original shrink wrapping. We destroy damaged books in our warehouse and they are not available for pick-up.
- Booksellers and distributors may not return videos.
- Returns of superseded editions will be accepted for only a period of six months from the publication date of a new edition or until the date that a title you have ordered is declared out of print. Follow the above instructions for returning an item.
Questions?
If you have any questions about the money-back guarantee or our return policies, please e-mail our Customer Service Department at customerservice@datatrace.org.
Exam and Review Copies
How to Submit a Request
Complimentary examination copies of textbooks under consideration for course adoption are available to college and university faculty members. Please limit your selection to two books that are relevant to your course needs.
All requested information must be supplied before we can process your order. We cannot provide examination copies of videos or CD-ROM. Unless otherwise indicated, these items are covered under our risk-free, money-back guarantee.
You can request an exam copy by doing one of the following:
- Fax: (410) 494-0515;
- E-mail customerservice@datatrace.org; or
- Mail a request on department letterhead to:
Attn: Customer Service
Data Trace Publishing Company
P.O. Box 1239
Brooklandville, MD 21022.
Requests must indicate:
- If the text has been adopted or is being considered for adoption;
- Course name and number;
- When the course will be offered;
- Estimated course enrollment;
- Whether text will be used as primary or supplementary reading;
- Name of text currently used for course;
- Likelihood of adopting the text and decision date; and
- Bookstore with which the order will be placed (if book is adopted).
Info for Book Reviewers
Book reviewers, journalists, distributors and other media professionals: For information about Data Trace Publishing Company or review copies of any titles on our list, contact Marketing by phone (410-494-4994), by fax (410-494-0515), or by e-mail at salesandmarketing@datatrace.org.
Mailing List
Subscribe to Our Mailing List
NO-SPAM PLEDGE: We will NEVER rent, sell, or give away your e-mail address to anyone for any reason. You can unsubscribe from Data Trace's email notifications at any time with a just a few clicks.
Mailing List Removal
If you no longer wish to receive email notifications from us, please click the unsubscribe link from your most recent Data Trace email notification. Please note that it will take 24-48 hours to remove you from our mailing list.
If you no longer wish to receive post office mailings from us, please e-mail your wishes to our Customer Service Department and include your name and mailing address in the e-mail. You can also call toll-free 1-800-342-0454 to speak to a Customer Service Representative, fax (1-410-494-0515), or mail your request to:
Attn: Customer Service
Data Trace Publishing Co.
P.O. Box 1239
Brooklandville, MD 21022
Once we receive your request, we will promptly update our records.
Please note: We will be happy to remove you from any mailing list that we generate from our own customer records, but please be aware that we may not be able to remove your name from lists that we purchase from outside vendors — although we will make every effort to make your name inactive if you so request.
