Using The Site
Q. Do I have to register to use the site?
A. At present, you do not have to register simply to gain viewing access to the Table of Contents and abstracts. However, you must be registered and signed on before you purchase or to view your issue purchases online at a later date. In addition, you must be registered to subscribe.
Q. How do I log on?
A. Once you have an online subscription, you click the "Sign On" tab in the header above, and enter your username and password. To prevent others who use your computer from accessing your account, click the "Sign Off" tab when you are done with your session. Note: when you subscribe by phone or mail, it may take up to 72 hours for your subscription to appear online. For immediate online viewing access, subscribe online.
Q. Can I receive email alerts? If so, what
will they contain?
A. Yes, when you are a current subscriber, you may elect to receive an InfoAlert when a new issue is posted online. The email will contain the URL directing you to the latest issue of the publication. You may need to sign on. To turn your InfoAlerts on or off, select the "My Subscriptions" tab in our header above and make the appropriate selection in the InfoAlert column.
Q. Can I view a list of my Data Trace subscriptions?
A. Yes. You can view your online subscriptions by clicking the My Subscriptions button in the top vertical tool bar.
Q. Can I search all publications at once?
A. Yes. You can search all Data Trace online journals by searching from the "Search Journals" link in the left menu. If you have an online subscription to a publication in which an issue appears, you pay nothing additional to view it. If your search calls up issues from publications that you have not previously purchased, and you attempt to view them, you will be asked to pay to view those issues. At that point, you may purchase the individual issue or subscribe to the entire journal.
Q. How do I contact Data Trace Customer Service with
a question pertaining to my account or questions about content?
A. Send an email to the Data Trace Customer Service Department at firstname.lastname@example.org or call (410) 494-4994.
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Q. What is included online?
A. All Data Trace journals that are currently online are available through this web site. You will have immediate access to current issues the day they are published as well as an archive of previous issues.
Q. How do I search the database?
A. You can conduct keyword searches or browse headlines through different issues and years. If you are a online subscriber you will have instant access to full-text articles. If you don't choose to subscribe, you can still perform free keyword searches and access issues on a pay per view basis.
Q. Can I print issues from this web site?
A. Yes. Select the printer icon in your browser to print HTML or PDF articles once the issue is visible on your computer screen.
Q. Can I pay to view individual articles?
A. Yes. Whether you sign up for one publication or none at all, you may search all publications and review the resulting headlines and summaries at no charge. You will need to use your credit card to purchase individual articles online. If you register, you can come back and view your purchases anytime by selecting the "My Issues" tab in the header above.
Q. What credit cards do you accept on this web site
A. We accept Visa, MasterCard and American Express.
Q. Is this a secure site?
A. Yes. We know that security is a serious concern for you as an online Consumer. That is why our site is a GeoTrust Secure Site hosted by Digital River, Inc.. Whenever you see the GeoTrust logo, we are using SSL (Secure Sockets Layer) technology. When using SSL, all information passing between your computer and our site is encrypted. We always use SSL whenever personal or credit card information is passing between your computer and our site.
Q. Can I subscribe online?
A. Yes. From a search result page, click the "Subscribe" link or, when Browsing, go to a journal and click the "Subscription Options" link. Both links will take you through the subscription process. Your subscription is immediate. Credit card payment is required. The site is a GeoTrust Secure Site (for more details on security, see "Is this a secure site?" above).
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Q. I forgot my username or password. What
do I do?
A. If you have forgotten your Username or Password click here.
Q. What do I need in order to view an article
A. Articles are saved as HTML and/or PDF files. We recommend printing from PDF files where available. You will need require Adobe Acrobat Reader 4.0 or higher to open. The latest version of Acrobat Reader may be downloaded for free from www.adobe.com/prodindex/acrobat/readstep.html.
Q. When I try to view a PDF (Portable Document
Format) file in Internet Explorer, all I see is a blank window or frame instead
of the .pdf file. Why is this happening?
A. Internet Explorer 5.5 has corrected this problem. To upgrade to Internet Explorer version 5.5 or higher, visit the following Microsoft Web site:
To read more about this problem, see: support.microsoft.com/support/kb/articles/Q177/3/21.ASP
Q. I have other technical questions dealing with the
server and/or my computer's ability to access it that are not specifically addressed
in the FAQ's. Who should I call?
A. Send a detailed email message to email@example.com or call (410) 494-4994.
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